Introduction
Golden Tender Heart Home Care respects your privacy. This policy explains how we handle information provided through our website, consultation request forms, and optional communication preferences. General website forms are not medical intake systems.
Information We Collect
We collect your name, email address, optional or required phone number, service interest, contact preference, general message, and any consultation preferences you choose to provide. We also record form identifiers, submission timestamps, SMS checkbox selections, and the disclosure and policy versions shown. Do not submit diagnoses, medication lists, Social Security numbers, insurance identifiers, medical records, or confidential health information.
How We Collect Information
We collect information you submit directly through participating forms or communications with our team. Our hosting platform processes technical information needed to serve and secure the website. For spam prevention, a one-way digest of the connecting IP address, or email when that address is unavailable, is stored with submissions. We do not add raw IP addresses or user agents to SMS consent records.
How We Use Personal Information
We use submitted information to respond to inquiries, discuss care options, review consultation requests, arrange appropriate next steps, maintain consent evidence, prevent abuse, and comply with applicable obligations. We do not use your care notes in routine notification emails or SMS.
Consultation Request Information
A consultation request does not reserve an appointment or create a care agreement. Requested dates and times are reviewed by staff in America/New_York time. Our team will contact you to discuss availability. Please limit notes to general support needs.
SMS Communications and Consent
Informational and marketing SMS choices are separate, optional, and unchecked by default. Choosing Text Message as a preferred contact method is not automated SMS consent. We record the phone number, category, checkbox state, disclosure wording/version, policy versions, source page, submission identifier, and UTC timestamp. SMS sending is currently disabled pending provider configuration, required approvals, and operational opt-out handling.
SMS Opt-Out Choices
When messaging is activated, you may reply STOP to opt out or HELP for assistance. You may also contact our office to request that consent be revoked. We retain suppression evidence to avoid messaging opted-out numbers. Subsequent form submissions do not automatically remove a suppression.
Information Sharing and Disclosure
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. We do not sell information submitted through this website. Information may be disclosed where legally required or necessary to protect lawful rights and safety.
Third-Party Service Providers
We use contracted providers to host the website, securely store records, support authentication, and, when configured, deliver email and SMS. Providers may process information only as needed to perform contracted services, subject to applicable agreements and obligations. We do not claim that no third parties process data.
Data Retention
We retain inquiries only as needed for responding to requests, service administration, and applicable legal obligations. Administrators review older inquiries for deletion. Consent and suppression evidence may be retained as needed to demonstrate choices and honor opt-outs. Contact us to request review or deletion; legal and recordkeeping obligations may limit deletion.
Data Security
We use access controls and server-side validation to restrict private records to authorized administrators. No internet transmission or storage system is guaranteed completely secure. This website is not represented as a HIPAA-compliant medical records system.
Cookies and Analytics
Hosting and authentication services may use technical storage necessary to operate and secure the site. No additional advertising pixels or custom visitor analytics have been configured in this build. Optional tracking should not be activated without appropriate notices and consent controls. Your browser may offer cookie controls, but restricting necessary storage may affect sign-in functionality.
Individual Privacy Rights
Depending on applicable law, you may request access, correction, deletion, or information about the use of your personal data. Contact us using the details below. We may need to verify your identity and may retain records where legally required.
Children’s Privacy
Our website is directed to adults seeking care information. We do not knowingly seek personal information from children under 13. Contact us if you believe a child has submitted information.
External Website Links
External websites have their own policies and practices. We are not responsible for their content or privacy practices. Review their policies before providing information.
Changes to This Policy
We may update this policy to reflect changes in operations, services, or legal requirements. The effective date will identify the published version. Material changes will be communicated as appropriate.
Contact Information
Golden Tender Heart Home Care
11 Main St, Andover, MA 01832
e.muhoya@goldentenderheart.info
(351) 667-4058
Privacy Policy · Terms and Conditions · SMS Consent Information