Terms and Conditions

Website Use

This website is provided by Golden Tender Heart Home Care, the public-facing brand of Goldentenderheart home care. Use it lawfully and do not attempt to disrupt, misuse, or gain unauthorized access to the website or its records.

General Informational Content

Website content is for general information about home care options. It is not medical advice, a diagnosis, emergency assistance, or a substitute for consultation with an appropriately qualified professional. Call 911 in an emergency.

Service Descriptions

Services, staffing, suitability, and schedules must be confirmed individually. Nursing services are offered only to the extent confirmed and delivered by appropriately qualified and licensed personnel. Not all caregivers are nurses. Medication reminders are not medication administration. No care agreement is created merely by viewing this website.

Consultation Requests

Submitting a request does not reserve or confirm an appointment. Staff review requests during office hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Availability of 24/7 care arrangements does not imply round-the-clock office consultations. Care terms and pricing are discussed separately.

Pricing and Availability

Published rates, where confirmed, apply only to the specified services. Final rates depend on needs, schedules, and service arrangements. Live-in care and nursing may be priced separately. No minimum hours, insurance acceptance, or specific service availability should be assumed.

Website Availability

We work to keep information accurate and the website available but cannot guarantee uninterrupted access. Content may change. Please contact us directly to confirm information important to your care decisions.

Third-Party Links

Links to other services, when provided, are for convenience. Their own terms and policies apply; we do not control or guarantee their availability or content.

Intellectual Property

Our brand, website content, and visual materials are owned or licensed by the business and its providers. Do not reproduce or misuse them except as permitted by law or with written permission. Illustrative care images do not identify actual staff or clients.

Limitations and Disclaimers

To the extent permitted by applicable law, website information is provided without guarantees of fitness for an individual situation, uninterrupted access, or error-free content. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. No A2P approval, clinical outcome, or certified accessibility or HIPAA compliance is promised.

Changes to These Terms

We may revise these terms as website functionality or legal requirements change. The effective date identifies the published version. Contact us if you have questions before relying on website information.

SMS Messaging Terms and Conditions

Golden Tender Heart Home Care SMS Notifications

Golden Tender Heart Home Care offers an optional SMS communication program for customers who have provided appropriate consent. Depending on the customer’s selections, messages may include consultation responses, appointment reminders, and service-related updates. Promotional messages require separate marketing consent and appropriate registration.

SMS delivery is not currently active. Messages will not be sent until provider configuration, required campaign approval, and opt-out handling are completed.

Message Frequency and Rates

Message frequency varies depending on your interactions with Golden Tender Heart Home Care and the messaging program you have joined. Message and data rates may apply.

Opt-Out and Assistance

Once the program is activated, reply STOP to any message to opt out. Reply HELP for assistance, or contact Golden Tender Heart Home Care at (351) 667-4058 or e.muhoya@goldentenderheart.info. Consent to receive text messages is not a condition of purchasing services. Carriers are not liable for delayed or undelivered messages.

Contact Information

Golden Tender Heart Home Care
11 Main St, Andover, MA 01832
e.muhoya@goldentenderheart.info
(351) 667-4058